Shipping policy

Every Basileia hat is packed and shipped by hand from Kingsburg, California. Here's exactly what to expect.

PROCESSING TIME

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll get a confirmation email the moment your order is placed, and a second email with tracking as soon as it ships.

Custom and embroidered orders are made to order and take longer — see Custom Orders below.

SHIPPING RATES AND DELIVERY TIMES

• Standard Shipping (USPS Ground Advantage) — $5.95 — 3–7 business days
• Free Standard Shipping on orders $75+ — Free — 3–7 business days
• Expedited Shipping (USPS Priority Mail) — $12.95 — 1–3 business days

Delivery estimates begin after your order ships, not when it's placed. They are estimates provided by the carrier and are not guaranteed.

LOCAL PICKUP — KINGSBURG, CA

Local to the Central Valley? Choose Local Pickup at checkout and skip shipping entirely. We'll email you when your order is ready and arrange a pickup time and place in the Kingsburg area. Pickup orders are usually ready within 1–2 business days.

WHERE WE SHIP

We currently ship to all 50 U.S. states, including APO/FPO/DPO addresses. We do not ship internationally at this time. If you're outside the U.S. and want a Basileia hat, email us — we'll see what we can do.

CUSTOM ORDERS

Custom embroidered hats and bulk orders are produced after your design is approved. Typical turnaround is 2–4 weeks from final approval, depending on quantity and the decorator's queue. We'll give you a specific timeline in writing before any custom order is confirmed. Rush timelines may be available for an additional fee — just ask.

ADDRESS ACCURACY

Please double-check your shipping address at checkout. We're not able to reroute a package once it's in the carrier's hands. If a package is returned to us as undeliverable due to an incorrect address, we'll happily reship it once you cover the return shipping cost.

LOST, STOLEN, OR DAMAGED PACKAGES

Once a package is scanned as delivered by the carrier, it's out of our control. That said, we're not going to leave you hanging:

• Marked delivered but missing? Check with neighbors and your household, then contact your local post office with the tracking number. If it doesn't turn up within 3 days, email us and we'll work something out.
• Arrived damaged? Email us photos of the hat and the packaging within 7 days of delivery and we'll replace it at no cost.
• Tracking hasn't moved in 10+ days? Email us and we'll file a claim with the carrier.

SALES TAX

California sales tax is applied to orders shipped within California, as required by law.

QUESTIONS

Email us at basileialaserco@gmail.com or reach out through our Contact page. We answer every message, usually within one business day.