Refund policy

We want you wearing a hat you love. If something isn't right, we'll make it right.

THE SHORT VERSION

You have 30 days from the delivery date to return or exchange an unworn item in its original condition. Custom and personalized orders are final sale. Exchanges ship free.

WHAT WE ACCEPT

To be eligible for a return or exchange, an item must be:

• Returned within 30 days of delivery
• Unworn and unwashed, with no signs of wear, odor, pet hair, or damage
• In its original condition with any tags or stickers still attached

Hats that have been worn, altered, or damaged after delivery can't be returned.

WHAT'S FINAL SALE

• Custom and personalized orders. Anything embroidered with your logo, name, team, or business is made specifically for you and can't be resold, so it's final sale. We'll always send a digital proof for your approval before production — please review it carefully.
• Bulk and wholesale orders.
• Items marked "Final Sale" on the product page.

If a custom order arrives with a production defect or doesn't match your approved proof, that's on us — we'll remake it or refund it in full.

HOW TO START A RETURN OR EXCHANGE

1. Email basileialaserco@gmail.com with your order number and whether you want a refund or an exchange. A photo helps if there's a defect.
2. We'll reply within one business day with return instructions and the return address.
3. Pack the item securely and send it back. Keep your tracking number — we can't process a return we never receive.

Please don't send anything back before contacting us. Unauthorized returns may not be processed.

WHO PAYS RETURN SHIPPING

• Exchanges: We cover shipping both ways. Swap a size, color, or style at no cost to you.
• Refunds: Return shipping is the customer's responsibility, and original shipping charges are non-refundable.
• Defective, damaged, or wrong item sent: We cover everything. Email us photos within 7 days of delivery and we'll send a prepaid label.

REFUNDS

Once your return arrives and passes inspection, we'll issue your refund to the original payment method within 3–5 business days. Depending on your bank, it can take another 5–10 business days to appear on your statement. We'll email you when the refund is issued.

If more than 15 business days have passed since we confirmed your refund and you still don't see it, email us.

EXCHANGES

The fastest way to get the hat you want is to email us right away and we'll reserve it. If the item you want is out of stock, we'll offer a refund or store credit — your choice.

ORDER CHANGES AND CANCELLATIONS

Need to change or cancel an order? Email us within 12 hours of placing it and we'll do our best. Once an order has shipped or a custom order has entered production, we can't cancel it.

QUESTIONS

Email basileialaserco@gmail.com or use our Contact page. We're a small family-run brand in Kingsburg — a real person reads every message.